Privacy Policy

Who we are

Our website address is: https://lasercraft.com.au.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Terms & Conditions

1. Definitions

In these Terms and Conditions:
(a) “Buyer” means any person, firm or company including successors and assigns who has requested the supply of goods by the Supplier.

(b) “Consumer Law” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

(c) “GST” means the goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

(d) “PPSA” means the Personal Property Securities Act 2009 (Cth).

(e) “Supplier” means Lasercraft Australia Ltd ABN 11 003 362 481 and its successors and assigns.

(f) “supply contract” means an agreement for the supply of goods by the Supplier to the Buyer.

2. Orders

2.1 The Buyer can request the Supplier to supply goods by making a request in writing identifying the goods, the quantity, and specifying a date for delivery. The Supplier will then provide a quote for the goods.

2.2 The Buyer can accept the quote within 90 days of the date of the quote by writing to the Supplier. An order will not be placed until the Buyer accepts the quote in writing within this timeframe.

2.3 If the quote is not accepted within 90 days, then the quote is no longer valid, and the Buyer must make another request for goods by following the procedure in clause 2.1.

2.4 The Supplier may in its absolute discretion refuse to provide a quote, or supply goods, to the Buyer if:

(a) the goods requested are unavailable for any reason;

(b) the Buyer’s credit limits have been reached or exceeded; or

(c) payment for goods previously supplied to the Buyer has not been received.

2.5 A supply contract cannot be cancelled unless the Supplier consents in writing. If a supply contract is cancelled, the Buyer indemnifies the Supplier in respect of all losses, costs and expenses incurred by the Supplier as a result of the cancellation.

2.6 A supply contract cannot be varied unless the Supplier consents in writing. The Supplier may consent to a variation on any terms and conditions it sees fit, including an increase in price and change of delivery date.

2.7 The Supplier may provide sample goods to the Buyer. Title to the sample goods remains with the Supplier and are provided on a loan basis only. If the sample goods are not returned to the Supplier within 14 days of the sample goods being delivered to the Buyer, the Buyer must pay for the sample goods within 30 days of a tax invoice from the Supplier.

3. Credit

3.1 If the Buyer applies for a credit account with the Supplier, the Buyer consents to the Supplier conducting any checks of the Buyer’s credit history, banking or trade references or financial circumstances as the Supplier considers relevant.

3.2 If the Buyer’s credit history or references or financial circumstances are unsatisfactory or become unsatisfactory to the Supplier in its absolute discretion, the Supplier can refuse to provide the Buyer with a credit account or withdraw the credit account at any time.

3.3 If the Buyer applies for a credit account and is approved by the Supplier, unless otherwise agreed, the Buyer will receive a credit limit of up to $5,000.

3.4 If the Buyer wishes to increase the credit limit, the Buyer must make a request in writing to the Supplier. The Supplier, in its absolute discretion, may agree or refuse an increase in the credit limit or may impose any conditions it sees fit. If the Supplier does not respond within 21 days of the request, the increase is deemed to have been refused.

4. Payment

4.1 If a credit account has been not made with the Supplier, payment must be made as follows:

(a) For orders under $1,000, full payment on or before delivery of the order; or

(b) For orders over $1,000, 50% deposit upon acceptance of the quote by the Buyer, and the balance within 7 days of acceptance of the quote.

4.2 The Supplier may refuse to deliver the goods if full payment is not received on or before the proposed delivery date.

4.3 If a credit account has been made with the Supplier, the Supplier will provide a tax invoice to the Buyer and payment must be made within 30 days of the end of the month the tax invoice is sent.

4.4 The Buyer must pay all monies to the Supplier without any set-off.

4.5 If payment is not made by the due date, the Buyer must also pay interest at a rate of 15% per annum calculated on a daily basis from the due date of payment until the actual date of payment.

5. GST

5.1 Words defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) have the same meanings when used in this clause.

5.2 If a party make a taxable supply under or in connection with the supply contract, the recipient of the supply (“Recipient”) must pay the party making the supply (“Supplier”) an additional amount equal to the GST payable on that supply at the same time and on the same basis as the consideration for the supply is paid.

5.3 Before a GST payment is made, the Supplier must issue the Recipient with a tax invoice in respect of that supply.

5.4 If a payment to a party pursuant to these Terms and Conditions is a reimbursement or indemnification, calculated by reference to a loss, cost or expense, incurred by that party, then the payment will be reduced by the amount of any input tax credit to which that party is entitled for that loss, cost or expense.

6. Warranties and representations

6.1 If the Consumer Law applies to a supply contract, then the Supplier’s goods come with guarantees that cannot be excluded under the Consumer Law. The Buyer is entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. The Buyer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6.2 To the extent permitted by law, all express or implied terms, conditions, warranties, statements, assurances and representations are excluded from the supply contract.

6.3 Subject to the Consumer Law, the Buyer acknowledges that the Supplier does not give or make any warranty, assurance, promise or representation regarding the quality, fitness for use, suitability or merchantability of goods for any purpose whatsoever, and that in entering into the supply contract, the Buyer has relied entirely on the Buyer’s own knowledge, skill and judgment.

6.4 The Supplier is not liable for any losses, damages, costs or expenses incurred by the Buyer if the Supplier fails to deliver the goods pursuant to clause 4.2 or fails to deliver the goods by the proposed delivery date, or breaches the supply contract or these Terms and Conditions.

6.5 If the Consumer Law does not apply to a supply contract, then any liability of the Supplier that is not excluded pursuant to clauses 6.2, 6.3 or 6.4 is limited to any of the following as determined by the Supplier in its absolute discretion to:

(a) the replacement of the goods or the supply of equivalent goods;

(b) the repair of goods;

(c) payment of the cost of replacing the goods or acquiring equivalent goods; or

(d) payment of the cost of having the goods repaired.

7. Retention of title and Personal Property Securities Act

7.1 In this clause, words and phrases that have defined meanings in the PPSA have the same meaning as in the PPSA unless the context indicates otherwise.

7.2 The risk of loss of, or damage to, goods supplied under a supply contract passes to the Buyer on delivery of the goods.

7.3 Title to goods delivered to the Buyer will remain with the Supplier until the Buyer has paid all amounts owed to the Supplier in full. If payment in full is not made on the due date, the Supplier has the right, with or without prior notice, to recover possession of the whole or any part of the goods (and the Buyer agrees that the Supplier may enter any premises occupied by the Buyer to satisfy that purpose) without prejudice to other rights and remedies.

7.4 The Supplier may at its discretion register a security interest on the Personal Properties Security Register to secure its interest in the goods pursuant to clause 7.3, including registering a security interest over all of the Buyer’s present and after-acquired property.

7.5 The Buyer consents to the Supplier perfecting any security interest that these Terms and Conditions provide for by registration under the PPSA. The Buyer agrees to do anything the Supplier reasonably asks to ensure that the security interest:

(a) is enforceable, perfected and otherwise effective; and

(b) has priority over all other security interests.

7.6 To the extent the law permits, the Buyer waives its right to receive any notice (including notice of a verification statement) that is required by the PPSA. However, this does not prevent the Supplier from giving a notice under the PPSA.

7.7 The Buyer agrees not to exercise its rights to make any request of the Supplier under section 275 of the PPSA. However, this does not limit the Buyer’s rights to request information other than under section 275.

7.8 To the extent the law permits, the Supplier need not comply with, and the Buyer may not exercise rights under, any provisions of Chapter 4 of the PPSA that may be contracted out of.

7.9 The Buyer must notify the Supplier at least 14 days before it does any of the following:

(a) changes its name;

(b) changes its place of registration or incorporation;

(c) changes or applies for an ACN, ABN, ARBN or ARSN under which an interest in any of the goods is or will be held.

8. Default

8.1 Each of the following occurrences constitutes an event of default:

(a) the Buyer breaches or is alleged to have breached a supply contract for any reason (including, but not limited to, defaulting on any payment due under a supply contract);

(b) the Buyer:

(i) being a natural person, commits an act of bankruptcy; or

(ii) being a corporation, is subject to:

(A) a petition being presented, an order being made or a meeting being called to consider a resolution for the Buyer to be wound up, deregistered or dissolved;

(B) a receiver, receiver and manager or an administrator under Part 5.3A of the Corporations Act 2001 (Cth) being appointed to all or any part of the Buyer’s property and undertaking;

(C) the entering of a scheme of arrangement (other than for the purpose of restructuring); or

(D) any assignment for the benefit of creditors; or

(E) the Buyer ceases or threatens to cease conduct of its business in the normal manner.

8.2 Where an event of default occurs, except where payment in full has been received by the Supplier, the Supplier may:

(a) refuse to deliver goods;

(b) repossess and re-sell any goods delivered to the Buyer, the payment for which has not been received; or

(c) retain (where applicable) all moneys paid on account of goods or otherwise.

8.3 In addition to any action permitted to be taken by the Supplier under clause 8.2, upon the occurrence of an event of default, the Supplier may terminate all supply contracts and credit arrangements with the Buyer. No compensation will be paid to the Buyer and the Supplier is not liable for costs, losses or claims as a result of the termination of supply contracts or credit arrangements.

8.4 For the purposes of 8.2(b), the Buyer grants an irrevocable licence to the Supplier or its agents to enter the Buyer’s premises or job site in order to recover possession of the goods. The Buyer indemnifies the Supplier in respect of any damage to property or personal injury which occurs as a result of the Supplier entering the premises or job site of the Buyer.

8.5 Clause 8 does not limit the generality of any other clause of this agreement.

9. Additional charges

In addition to payment for the goods, the Buyer is responsible for:
(a) any storage costs or charges where the goods are not collected immediately upon delivery;

(b) all costs, expenses or losses incurred by the Supplier in respect of any variation to the supply contract;

(c) legal costs and disbursements on an indemnity basis incurred by the Supplier as a result of the Buyer’s breach of the supply contract or these Terms and Conditions including by failing to pay for the goods.

10. General

10.1 All goods supplied by the Supplier to the Buyer are supplied pursuant to these Terms and Conditions.

10.2 These Terms and Conditions cannot be varied or waived except if it is done in writing by the Supplier.

10.3 No waiver by the Supplier of any breach of these Terms and Conditions will be construed as a waiver of any subsequent breach of the same or any other Term or Condition.

10.4 Any term or condition of these Terms and Conditions (whether a whole clause or part of a clause) which is invalid, unlawful, void or unenforceable may be severed if it does not affect any essential term of these Terms and Conditions.

Dispatch & Shipping

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Lasercraft Australia
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to the Lasercraft Australia website, accessible from https://lasercraft.com.au
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at the Lasercraft Website. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

All Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order We will contact You via email or telephone.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to the following countries: New Zealand only.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including GST / VAT), which are incurred once a shipment reaches your destination country. Lasercraft Australia is not responsible for these charges if they are applied and are your responsibility as the customer.

Dispatch

Lasercraft will dispatch your order between 7 to 10 working days from final approval of your artwork.

How to check the status of your order

When your order has shipped you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email please contact us at  Sales@Lasercraft.com.au with your name and order number and we’ll look into it for you.

Shipping to P.O. boxes

At this stage we cannot ship to P.O Boxes.

Contact Us

If you have any questions about this Shipping Policy you can contact us by any of the methods listed on our Contact Page or by sending us an email at Sales@Lasercraft.com.au.

Returns & Refunds

Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with the workmanship of your purchase, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy. 

RETURNS

We accept returns up to 10 days after delivery if the item is faulty in any way. All returned items must be in new and unused condition, with all original packaging and labels attached. We will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at Sales@Lasercraft.com.au with your order number and a photo of the items condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

RETURN PROCESS

To return an item, please email Customer Service at Sales@Lasercraft.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided, and mail your return to the following address:

Lasercraft Australia
Attn: Returns
RMA #
3-4 Jusfrute Drive
West Gosford NSW 2250 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note:

  •  A $9 restocking fee will be charged for all returns more than $100
  •  Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy please don’t hesitate to contact us at:

02 4323 1373

sales@lasercraft.com.au

Registrations

ABN

11 003 362 481

ACN

003 362 481

NSW Charity Fundraising Number

12185

NDIS Provider Number

70527460

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