Shipping and Returns

Interpretation and Definitions

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Shipping Policy:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Shipping Policy) refers to Lasercraft Australia
• "Goods" refers to the items offered for sale on the Service.
• "Orders" means a request by You to purchase Goods from Us.
• "Service" refers to the Website.
• "Website" refers to the Lasercraft Australia website, accessible from https://lasercraft.com.au
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at the Lasercraft Website. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

All Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order We will contact You via email or telephone.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to the following countries: New Zealand only.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including GST / VAT), which are incurred once a shipment reaches your destination country. Lasercraft Australia is not responsible for these charges if they are applied and are your responsibility as the customer.

Dispatch

Lasercraft will dispatch your order between 7 to 10 working days from final approval of your artwork.

How to check the status of your order

When your order has shipped you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 7 days of receiving your shipping confirmation email please contact us at Sales@lasercraft.com.au with your name and order number and we'll look into it for you.

Shipping to P.O. boxes

At this stage we cannot ship to P.O Boxes.

Contact Us

If you have any questions about this Shipping Policy you can contact us by any of the methods listed on our Contact Page or by sending us an email at Sales@lasercraft.com.au.

Thank you for your order. We hope you are happy with your purchase. However, if you are not completely satisfied with the workmanship of your purchase, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy.

RETURNS

We accept returns up to 10 days after delivery if the item is faulty in any way. All returned items must be in new and unused condition, with all original packaging and labels attached. We will refund the full order amount minus the shipping costs for the return.

If your order arrives damaged in any way, please email us as soon as possible at Sales@lasercraft.com.au with your order number and a photo of the items condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

RETURN PROCESS

To return an item, please email Customer Service at Sales@lasercraft.com.au to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase / the return form provided, and mail your return to the following address:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please Note:

• A $9 restocking fee will be charged for all returns more than $100
• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy please don't hesitate to contact us at:

02 4323 1373
sales@lasercraft.com.au