Privacy policy

Lasercraft Australia Ltd operates from West Gosford, New South Wales. Contact us about privacy at admin@lasercraft.com.au or 1800 818 743.

We collect the details you give us when you contact us, request a quote or submit an online enquiry. This can include your name, email address, phone number, organisation and message.

For disability-services enquiries, we also ask your relationship to the enquiry and what you want to discuss. This may include supported employment, Community Access Programs or work experience.

Our disability-services form does not ask for NDIS numbers, diagnoses, plans, medical details or documents. Do not send that information through the form.

Our website and form-protection service also receive technical information such as your IP address, browser and device details. When you send a quote request we also record the page you arrived on and, where your browser shares it, the website or search engine that referred you, so we know how people find us.

We use personal information to respond to your enquiry, prepare a quote, arrange work, provide service information and protect the website from automated submissions. We use contact details for direct marketing only with your consent or where Australian law allows it.

Authorised Lasercraft staff receive enquiry information when they need it to respond to you. We also use service providers to operate the website and send enquiry emails:

• Vercel hosts the website and holds its enquiry record.
• Cloudflare Turnstile protects online forms from automated submissions.
• Resend sends enquiry emails to Lasercraft.

We may also disclose information when the law requires it, or where it is necessary to protect people, property or our legal rights.

Our service providers may handle personal information outside Australia. Resend processes email data in the United States. Vercel and Cloudflare operate globally, so they and their service providers may process technical information in the United States and other countries where they operate. We take reasonable steps to use providers with privacy and security commitments that suit the service they provide.

We keep completed online enquiry records for up to 24 months after our last contact with you. We keep records longer only when a legal, accounting, insurance or service reason requires it.

An authorised staff member reviews completed online enquiry records every three months and deletes records whose retention period has ended. Quote requests are also kept in the website's own private enquiry record, so our team can follow them up, for the same period. Service providers may retain operational data under their own policies.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We limit access to staff who need the information for their work.

You can ask for access to personal information we hold about you. You can also ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us at admin@lasercraft.com.au.

If you have a privacy concern, email admin@lasercraft.com.au. We will acknowledge your complaint within five business days and give you a response within 30 calendar days where practical.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this policy when our information-handling practices change. The current version will remain available on this page.